Year
2023
Optimizing user satisfaction for Jazz's 71 Million subscribers leveraging user testing
At Jazz, a company with 71 million subscribers, I conducted extensive user testing to assess product satisfaction. Through detailed analysis of user feedback, I identified key areas for improvement and developed multiple solutions to enhance overall user experience and satisfaction.
Prototype
An interactive mockup of the feature Utility Bill. With key user interfaces, screens, and simulated functions.
01
04
Usability Evalutaion
Evaluating the feature by testing it with representative users. During a test, participant will give feedback.
02
03
Development
mobile development process involves creating installable software bundles (code, binaries, assets, etc.) Hence the NDA
04
Implementation
Further the app will be implemented, once the usability evaluation is developed. The app feature will be launched in IOS and Andriod.
Test Plan
An interactive mockup of the feature Utility Bill. With key user interfaces, screens, and simulated functions.
03
Facilitate the Test
Evaluating the feature by testing it with representative users. During a test, participant will give feedback.
01
Analyze Case Study
mobile development process involves creating installable software bundles (code, binaries, assets, etc.) Hence the NDA
04
Create Test Report
Further the app will be implemented, once the usability evaluation is developed. The app feature will be launched in IOS and Andriod.
02
Uncover user behaviours, needs and motivations to make revamp the feature with more intuitive and enjoyable user experience and interface design. Using qualitative and quantitative methods, my team conduct comprehensive research in the Jazz Empathy Lab and further share the insights with the stakeholders.
This feature is a revamp of the current feature
it consists of statistics, money management
and much more!
Smart, intuitive
Utility Bill Feature.
Download
This feature is a revamp of the current feature it consists of statistics, money management
and much more!
Smart, intuitive
Utility Bill Feature.
The addition of statistical feature aims to save money for the user in the time of inflation.
Manage, save
and have fun.
My responsility
Uncover user behaviours, needs and motivations to make revamp the feature with more intuitive and enjoyable user experience and interface design. Using qualitative and quantitative methods, my team conduct comprehensive research in the Jazz Empathy Lab and further share the insights with the stakeholders.
All rights reserved © Jazz 2023
Users
Research
Resources
Revenue
Jazz Empathy Lab
The addition of statistical feature aims to
save money for the user in the time of
inflation.
Manage, save
and have fun.
We develop a usability guide that consists of questions
You can check this link to visit the guide:
https://docs.google.com/document/d/1SnImRkIIpt1CB0YXx8-GAMqnlC85IHQuzHxoaekSbkY/edit
Interviews, Observations
Eye Tracking application.
We develop a usability guide that consists of questions
You can check this link to visit the guide:
https://docs.google.com/document/d/1SnImRkIIpt1CB0YXx8-GAMqnlC85IHQuzHxoaekSbkY/edit
Interviews, Observations
Eye Tracking application.
My task is to conduct usability testing through Eyetracking, interviews, observations and further develop synthesis
Smart, social
network application.
Smart, social
network application.
My task is to conduct usability testing through Eyetracking, interviews, & observations.s
The insights collected from conducting usability testing of 09 users.
Further we conducted Eyetracking through heat maps, and Heuristic Evaluation with
UI/UX changes of the
prototype.
Due to NDA, whole project and its details/finding details can not be displayed
For more information contact izzababar0000@gmail.com
The insights collected from conducting usability
testing of 09 users.
Categorising the insights to journey time and use, accessibility
onboarding, awareness, content and flow.
Further we conducted Eyetracking through heat maps, and
Heuristic Evaluation with UI UX changes of the
prototype.
Due to NDA, whole project and its details/finding details can not be displayed
For more information contact izzababar0000@gmail.com
Dashboard Findings
All rights reserved © Jazz 2023
Before the user was unable to deduce the representation of the color breakdown in the chart, this lead to further confusion for the user in understanding the due bills.
Now, the users can comprehend that upon clicking the chart the due bills also appear and the popup helps identifying the color breakdown.
Existing
Suggested
